10 Questions to Ask During a Luxury Pool Consultation

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10 Questions to Ask During a Luxury Pool Consultation

  • September 7, 2023
  • Pools

Most luxury pool builders will offer prospective clients a free consultation before beginning any work. This meeting is a chance for the builder to get a better sense of your vision and timeline AND for you to ask the questions. 


Buy what should you ask your pool builder at that initial consultation? 


In this article, we list 10 critical questions you’ll want answered in the early stages of your pool build project. 


1. How much experience do you have building pools? 

A pool is a big investment. You don’t want to risk giving your money to a pool builder who is new to the business. Look for a pool company that has proven longevity in building the specific type of pool (concrete, fiberglass, vinyl, etc.) you’re looking for.


2. Can I see some of your past work? 

Check out the builder’s portfolio. There is no better way to determine the kind of results you can expect. Make sure to ask for pictures of pools within your budget.


3. What is your payment schedule? 

A reputable pool builder will never have you pay for your new pool upfront in full. You should always pay as the work is done – never in advance. Many pool builders will also have great financing options available.


4. Do you have any customer references? 

It’s often easier to get the real truth from someone who doesn’t have a stake in the matter. Ask the builder to connect you with some of their recent customers so you can ask them about their experience with the pool company. 


5. Who are your suppliers? 

You shouldn’t only evaluate the builder. You also need to assess the reputation of their suppliers and partner companies. Make sure that your pool builder has quality, long lasting supplier relationships.


6. What does your process look like? 

Your pool builder’s process needs to be clear from the very beginning. That last thing you want is to feel out of the loop during a pool installation.


7. Will my pool have a warranty? 

Pool installation companies should offer some sort of warranty. Depending on the company, the warranty may cover issues such as system failures, leaks, and structural problems. 


8. How much customization do you offer? 

You’ll want a pool builder that can execute your vision to a tee. Say, for example, you want your pool tied seamlessly into an outdoor kitchen. The builder should have the resources, experience, and connections to customize your ideal outdoor living area as well as your pool. 


9. What’s included in my contract? 

Before the end of your initial consultation, you should understand what you’ll actually be paying for. Does your contract include initial pool filling and chemical balancing? How about any training required to maintain your pool system? 


10. Who will be the site supervisor? 

Someone should supervise the work done on your property at all times. Make sure you are clear on whether your pool project will be supervised by a general contractor or if you will self-manage. The presence of a dedicated supervisor will ensure the project goes without a hitch and your specific design specifications are met. 


Rising Sun Pools – Luxury Swimming Pools in Raleigh, NC

Looking for a reliable pool builder with an impressive reputation? You’ve come to the right place! Rising Sun Pools has a large portfolio of beautiful concrete, vinyl, and fiberglass pool projects across Raleigh, North Carolina and the surrounding area.


Contact us today for a pool consultation.



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