Earlier this year, we invited our customers to tell us about their experience with Rising Sun Pools through a customer satisfaction survey. We’re pleased to announce that we received primarily positive reviews:
Always courteous, capable and friendly
-Robert R. Pool Sales and Service Customer
You guys are certainly lucky to have two talented employees on your staff! They get an A+ for their intelligence and service!
–Trudy T. New Pool Customer
The guys closed the pool with no issues, very efficient and courteous.
–Tom T. Pool Service and Repair Customer
[Employee] was awesome and a pleasure to deal with.
–Joseph H. Pool Service and Repair Customer
I would like to take this opportunity to tell you that we believe Rising Sun Pools is a fabulous company. Every single person we have dealt with at Rising Sun Pools has been polite, helpful and professional. Everyone, including the subcontractors, Concrete Transformations, Harte Electric and Mark the pool cover guru, worked extremely hard and the quality of their work exceeded our expectations. We could not be happier with our pool and the maintenance provided by Rising Sun Pools.
– Juanita L. New Pool Construction
Of course, like any business, there are times when we don’t meet our customers’ expectations. Alex M. left a review which demonstrates that more communication can lead to less confusion when attempting to fix pool chemical balance issues. Scott S. who was happy with his service technician, but disappointed by a longer wait time on replacement parts. While these lapses in service are never acceptable, Rising Sun Pools is grateful that our customers are willing to provide their feedback directly. We read each survey and use the results to better improve our product offerings and services.
Thank you to all of our loyal customers for choosing Rising Sun Pools for your pool, hot tub and outdoor entertaining needs. We hope you will continue to provide feedback by leaving a review and contact us should you have any issues.